Shipping Policy
At DanA Digital, we take great care to ensure your products are securely prepared, packaged and delivered.
Order Processing
Orders are processed following confirmation of payment. Processing times may vary depending on product availability, configuration and whether the product is made to order.
Where an item requires additional production or preparation time, we will provide an estimated timeframe where possible.
Shipping Within Australia
DanA Digital ships throughout Australia using selected courier and freight providers.
Shipping costs are calculated based on the product, delivery location, size and weight of the shipment. Any applicable shipping charges will be advised at the time of purchase or prior to dispatch.
Large & Heavy Products
Loudspeakers, amplifiers and other large or heavy products may require specialised freight services.
Customers are responsible for ensuring safe and reasonable access to the nominated delivery location. Additional charges may apply for difficult-access locations, redelivery, special handling or other services outside standard delivery.
International Shipping
International shipping may be available on selected products and destinations. Please contact DanA Digital for availability and a shipping quotation.
International customers are responsible for any applicable import duties, taxes, customs charges or other fees imposed by their destination country unless otherwise agreed.
Delivery Timeframes
Delivery timeframes provided by DanA Digital are estimates only. While we work with our delivery partners to provide reliable service, delays may occasionally occur due to circumstances outside our control.
Delivery Inspection
We recommend inspecting your order as soon as possible after delivery.
If your order arrives with visible shipping damage, please photograph the product and packaging and contact DanA Digital promptly so we can assist with the matter.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information when placing an order. Additional shipping or redelivery charges resulting from incorrect or incomplete delivery information may be charged to the customer.
Questions About Your Delivery
If you have any questions regarding shipping, delivery timeframes or special delivery requirements, please contact DanA Digital before placing your order.