Refund Policy

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At DanA Digital, every product is carefully designed, engineered and produced to meet our standards of performance and quality. We encourage customers to consider their purchase carefully and contact us with any questions before placing an order.

Change of Mind

DanA Digital does not offer refunds for change-of-mind purchases.

Where appropriate, we may offer store credit for the full value of the eligible returned product, which can be used toward any other product available from DanA Digital.

To be eligible for store credit, the product must be returned in its original condition, complete with all supplied accessories, components and packaging. Products that have been damaged, modified, misused or altered may not be eligible.

Return shipping, freight and associated costs are the responsibility of the customer unless otherwise agreed by DanA Digital.

Custom & Special Orders

Products that have been custom-made, specially configured, personalised or produced in a customer-selected finish may not be eligible for return or store credit unless otherwise agreed in writing.

Faulty or Damaged Products

Our change-of-mind policy does not limit your rights under the Australian Consumer Law.